@j-jericho said in Is WWBW on the ropes?:
I placed two orders for routine cleaning/maintenance supplies toward the end of last year and have not received them, although I have been charged for the purchases. Communication from WWBW has consisted of various delays, including out of stock/back ordered, canceled order, shipped order to wrong recipient, will ship order promptly, will refund all charges, etc.
Prior to these difficulties, WWBW had treated me very well. Has anyone else had similar experiences?
From your post, it isn't clear what happened. But maybe the most important question is whether you asked for a refund, and did you get it?
As many of us know, Guitar Center owns WWBW, MusiciansFriend, Music123, and Music & Arts.
I've never had a serious problem ordering from these companies. And when requested, I've never had a problem returning an item or getting a refund. This includes orders placed in the last month.