I hope this post is in the right forum. To clarify, I'm not looking to bash this tech. I'm not looking to cry over spilled milk. And I'm not looking for advice on refurbishing a horn. I'm just trying to decide what would be a fair way to resolve this issue.
I recently refurbished my 1965 Strad. This included relacquering the horn. This past month, I had a tech work on a mechanical issue. This tech had the horn for several weeks, and the mechanical issue is better. But the horn has new scratches on it, mostly on the side along the bell bow. The lacquer is brand new, and was 100% before the work. There are now moderate depth scratches along this area.
I want to be fair. The damage is mostly cosmetic. But the horn was cosmetically perfect before this. I'm going to bring the horn back to him tomorrow. Would you just let it go? Would you insist he pay to strip the horn, buff out the scratches, and re-lacquer? Would you ask for something in between?
Thanks!
Mike