If it were me, I would strip the lacquer off the horn. I love a good "raw brass" Bach. But, I understand, that does not solve the issue. So, again, if it were me, I would kindly ask the tech to refund the money I spent, and then I would strip the lacquer.
From a legal perspective, your only way to be made whole would be to sue the tech and win in court. Although having a good case helps, it's likely to be far more expensive than purchasing a brand new horn, or having it repaired correctly. Some states won't allow you to collect attorney fees in consumer damages cases, even if you do win.
I've gotta get my Conn 2B cleaned up and then I'll post it!
A repost but well worth the time:
@ROWUK said in Phaeton customer service sucks!!!:
The thread owner needs to clear some stuff up. Nothing makes sense.
I agree. Not entirely sure what the purpose of this thread was. Is Phaeton an independent manufacture?
The thread owner needs to clear some stuff up. Nothing makes sense.
@Kehaulani Yes, it is chicken and egg BUT you can have your cake and eat it too! I have a student with a reading deficiency. They can read a single line, but to move to the second line is almost impossible. We solved the issue by memorizing the last measure or two on one line and the first on the next. Confidence soars, reading quality goes up!
@GeorgeB For things at the limit of what I can play (recently 1st trumpet in the orchestra version of Rimsky-Korsakovs Scheherezade), my standard take is to completely memorize the difficult licks. Once I have freed up my eyes, they do not slow my fingers or tongue down any more! 
Wow, that is beautiful.
