@barliman2001 absolutely not transport damage. It looks like a tool may have slipped and gouged the casing. There is zero forensics needed other what happened in the workshop prior to shopping. This was not something that someone could have done without noticing. However not taking accountability is a major problem.

@barliman2001 ofcourse. I sent it in to have the valve stems replaced. They returned it with used, valve stems that were different lengths. The horn is silver and the #2 valve stem was yellow. Mind you the valve caps are silver. The damage is a gash on the #1 valve casing.

Hey guys! I have a Phaeton 2060. LOVE the sound!! It has a lovely dark sound, perfect for what I use it for. But the customer service sucks!!! I sent it to them to have the valves worked on and they returned it damaged. Does anyone else have any stories if there shotty service?